Terms & Conditions

1. Introduction

Welcome to Visionaray Solutions LLC (“we,” “our,” “us”). By accessing or using our website and services, you agree to comply with and be bound by these Terms & Conditions (“Terms”). Please read them carefully.

2. Services

Visionaray Solutions LLC provides technology and design consulting services including, but not limited to:

• Web & app development
• AI automation and workflow design
• AI Agents and AI Virtual Receptionists
• IT and business consulting
• Branding and digital design
• Cloud & Systems Deployment

All services are subject to written proposals, statements of work (SOW), or signed agreements between Visionaray Solutions LLC and the client.

3. Payment & Deposits

Project work typically requires a deposit as outlined in the service contract or proposal. Payment schedules, milestones, and refund policies are defined in the applicable agreement. Late or failed payments may result in suspension of service or termination of the project.

4. Intellectual Property & Licensing

• Unless otherwise stated in writing, Visionaray Solutions LLC retains ownership of source files, code, templates, models, and proprietary assets created during the project.
• Clients receive a license to use the delivered product (website, automation, design, etc.) while payments/retainers remain active.
• Licenses may be revoked if hosting or retainers are canceled or if invoices remain unpaid beyond agreed grace periods.
• Files and deliverables are proprietary to Visionaray Solutions LLC and may not be redistributed, resold, or sublicensed without express written permission.

5. Confidentiality

Both parties agree to keep all non-public information confidential and use it solely for the purposes of the engagement. For regulated industries (e.g., healthcare), a separate HIPAA Business Associate Agreement (BAA) and/or Non-Disclosure Agreement (NDA) may be executed.

6. Client Responsibilities

• Provide accurate information, timely feedback, and necessary access/credentials.
• Ensure rights to any third-party content supplied to Visionaray Solutions LLC.
• Comply with all applicable laws, regulations, and platform policies.

7. Warranties & Disclaimers

Services are provided “as is.” While we strive for high quality, we do not warrant that websites, automations, or applications will be error-free, uninterrupted, or compatible with every device or browser. We are not responsible for issues caused by third-party platforms, plugins, APIs, hosting providers, or client changes made without our review.

8. Limitation of Liability

To the maximum extent permitted by law, Visionaray Solutions LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from or related to the use of our services.

9. Indemnification

The client agrees to indemnify and hold harmless Visionaray Solutions LLC from any claims, damages, liabilities, and expenses arising from (a) content provided by the client, (b) misuse of the deliverables, or (c) violation of these Terms.

10. Termination

We may terminate or suspend services if payments are not received, if Terms are violated, or if continued collaboration is deemed unreasonable or unethical. Upon termination, all unpaid amounts become immediately due, and licenses may be revoked.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Michigan, United States. Any disputes shall be resolved in the state or federal courts located in Michigan. The parties consent to personal jurisdiction and venue in those courts.

12. Changes to These Terms

We may modify these Terms periodically. The updated version will be posted on this page with a new effective date. Continued use of our website or services constitutes acceptance of any changes.

13. Contact