Terms & Conditions

1. Introduction

Welcome to Visionaray Solutions LLC (“we,” “our,” or “us”). By accessing or using our website and services, you agree to comply with and be bound by these Terms & Conditions (“Terms”). Please read them carefully.

2. Services

Visionaray Solutions LLC provides technology and design consulting services including, but not limited to:

• Web & app development
• AI automation and workflow design
• AI agents and AI virtual receptionists
• IT and business consulting
• Branding and digital design
• Cloud & systems deployment

All services are subject to written proposals, statements of work (SOW), or signed agreements between Visionaray Solutions LLC and the client.

3. SMS Messaging Terms

By opting in to receive SMS messages from Visionaray Solutions LLC, you agree to receive text messages related to your inquiries, consultations, appointments, project updates, customer care, and, where separately consented to, occasional marketing and promotional communications related to our services.

You must be 18 years of age or older to opt in to receive SMS messages from Visionaray Solutions LLC. If you are under 18, you may only opt in with the involvement of a parent or legal guardian.

You can cancel the SMS service at any time. Simply reply STOP to any message you receive from us. After you send STOP, we will confirm your unsubscribe status via SMS, and you will no longer receive SMS messages from us unless you opt in again.

If you experience issues with the messaging program, reply HELP for more assistance or contact us directly at info@visionaraysolutions.com.

Message frequency may vary. Message and data rates may apply depending on your wireless carrier and plan.

Carriers are not liable for delayed or undelivered messages.

For more information about how we collect, use, and protect your data, please review our Privacy Policy.

4. Payment & Deposits

Project work typically requires a deposit as outlined in the applicable service contract or proposal. Payment schedules, milestones, and refund policies are defined in the applicable agreement. Late or failed payments may result in suspension of service or termination of the project.

5. Intellectual Property & Licensing

• Unless otherwise stated in writing, Visionaray Solutions LLC retains ownership of source files, code, templates, models, and proprietary assets created during the project.
• Clients receive a license to use the delivered product, such as a website, automation, design, or related deliverable, while payments and retainers remain active, where applicable.
• Licenses may be revoked if hosting or retainers are canceled or if invoices remain unpaid beyond agreed grace periods.
• Files and deliverables are proprietary to Visionaray Solutions LLC and may not be redistributed, resold, or sublicensed without express written permission.

6. Confidentiality

Both parties agree to keep all non-public information confidential and use it solely for the purposes of the engagement. For regulated industries, including healthcare, a separate HIPAA Business Associate Agreement (BAA), Non-Disclosure Agreement (NDA), or similar agreement may be executed where necessary.

7. Client Responsibilities

• Provide accurate information, timely feedback, and necessary access, credentials, or materials needed for service delivery.
• Ensure you have the rights and permissions to any third-party content, assets, or materials supplied to Visionaray Solutions LLC.
• Comply with all applicable laws, regulations, and platform policies relevant to your business and use of our services.

8. Warranties & Disclaimers

Services are provided “as is.” While we strive to deliver high-quality work, we do not warrant that websites, automations, applications, or integrations will be error-free, uninterrupted, or compatible with every device, browser, platform, or third-party service. We are not responsible for issues caused by third-party platforms, plugins, APIs, hosting providers, carriers, or changes made by the client or other third parties without our review.

9. Limitation of Liability

To the maximum extent permitted by law, Visionaray Solutions LLC shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from or related to the use of our website, services, or deliverables.

10. Indemnification

You agree to indemnify, defend, and hold harmless Visionaray Solutions LLC from any claims, damages, liabilities, losses, and expenses arising out of or related to: (a) content, materials, or instructions provided by you; (b) misuse of the deliverables or services; or (c) your violation of these Terms or applicable law.

11. Termination

We may terminate or suspend services if payments are not received, if these Terms are violated, or if continued collaboration is deemed unreasonable, abusive, unlawful, or unethical. Upon termination, all unpaid amounts become immediately due, and licenses or access rights may be revoked as permitted by the applicable agreement.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Michigan, United States, without regard to conflict of law principles. Any disputes arising from or relating to these Terms or our services shall be resolved in the state or federal courts located in Michigan, and the parties consent to personal jurisdiction and venue in those courts.

13. Changes to These Terms

We may update or modify these Terms from time to time. The updated version will be posted on this page with a revised effective date where appropriate. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

14. Contact